FREQUENTLY ASKED QUESTIONS
How long will my order take to ship?
We understand that getting your items on time for your event is super important! That's why our guarantee, Everything Ships Next Business Day, ensures that your decorations are in the mail ASAP and on their way to you. Your items will be in the mail the following business day after your place your order.
What are transit (shipping) times for my order?
Products ship either USPS or FedEx, depending on weight. On each product page, you can see
whether your items will ship FedEx or USPS. If you are ordering more than one item, and one
ships USPS and the other FedEx, it will default to FedEx shipping. Depending on your zip code,
USPS shipments take 2-3 business days, and FedEx shipments take 3-5 business days to
arrive. Below are examples.
USPS Example, 3 day shipping: Thursday: Order Placed Friday: Order Shipped Saturday: Day 1 Sunday: Not a business day Monday: Day 2 Tuesday: Day 3 - Arrival!
FedEx Example, 5 day shipping: Thursday: Order Placed Friday: Order Shipped Saturday: Not a business day Sunday: Not a business day Monday: Day 1 Tuesday: Day 2 Wednesday: Day 3 Thursday: Day 4 Friday: Day 5 - Arrival!
I need my items sooner than standard shipping times! Can I expedite shipping?
Yes! When you add an item to your cart, you can choose a faster shipping method if you need quicker delivery. To help you save on cost and still get your items in time, you can upgrade to 2-Day or Overnight delivery methods.
How do you source your wood?
We never cut down live trees just for the sake of making a product. All the wood harvested at Country Chapel comes from powerline clear cuttings, tree trimmings, or windfalls, so nothing is cut down just for the sake of profit. The majority of our products are made from Juniper, Aspen, and Elm from Northern Arizona.
Do you ship internationally?
Sorry, at this time we only ship within the United States.
Do you do custom orders?
We don't do completely custom orders, but we offer lots of items that can be personalized! We know that your wedding is a day that is all about you- so we love putting names, monograms, initials, and wedding dates on as many products as we can! View our Personalized Decor here.
I am ordering a lot of items, do you do discounts for large orders?
Many of our items are already priced with discounts for quantity. The more you order, the cheaper the price per item. We know that when decorating a wedding you may purchase a large quantity of the same item, and we want you to get the wedding of your dreams while staying in budget! You can see how different quantities are priced by checking out the quantity dropdown menu on each product page.
I am a wedding professional and am interested in using Country Chapel Weddings as a vendor. How do I get in touch?
We love working with wedding planners, florists, bakers, and event designers! We’ve got you in mind, so our items are priced in bulk, shipped quickly, and available in large quantities. If you have questions or would like to talk more about working together, please fill out our contact form and we will get back to you promptly.
Do you treat your wood products?
Each wood product is treated differently, depending on the use. Many of our cake stands are
sealed with a food-safe finish, to protect the wood from stains for example. Each product will
state if and how the wood is treated in the description.
Furthermore, all our wood is thoroughly dried before we ship it out. This ensures that you get nice dry wedding decor that won't mold or crack. This means you can order your wedding decor months ahead of time and it will remain useable even beyond your wedding day.
What is your returns policy?
If your items are damaged in transit to you, we will cover 100% of the cost to replace or refund
If your items arrive and you are unsatisfied, please contact us within 30 days for a full refund of the item cost. You will be responsible for return shipping to our facility. The items will be inspected upon arrival, and must be in unused, resaleable condition to qualify for the refund.
Will I get the exact item shown in the photo?
Since wood is a natural product, there will always be some variation in the items you receive.
This is what makes them so special! The photos we display are representative samples only. If
you have any concerns or requests regarding your items, please contact us before ordering.
Also, please be aware that some colors appear slightly different depending on the settings of the monitor you are using to view it.